AI in Action for Program Administrators
This interview explores the impact of generative AI (GenAI) on underwriting for Program Administrators, focusing on how AI assistants and digital co-workers are streamlining workflows and boosting productivity. AI is helping MGAs address challenges like talent retention, capacity management, and pricing accuracy, while also enhancing both policyholder and carrier experiences. The discussion also covers concerns around regulatory compliance, best practices for implementation, and the associated AI risks.
Guest Speaker: Marcus Daley, NeuralMetrics
Marcus Daley is technical co-founder of NeuralMetrics, a leading provider of autonomous, role-based AI assistants and AI-powered risk-quality data for commercial underwriting. He has more than 20 years of experience in technology management and has set up several large-scale global analytics and technology operations in Asia, Eastern Europe, and South America. Based in the U.S., Marcus has excelled at growing start-ups and transforming the technology behind Fortune 500 companies, including S&P Global, Microsoft, and Intel.
Before joining the NeuralMetrics team, he held the position of CTO at S&P Global Ratings, where he streamlined agile processes while strengthening regulatory controls, led multi-phase technology transformation programs, and accelerated innovation across a wide range of new product initiatives.