Most recently, Fagan was vice president of Engagement and Product Management.

In his new role, Fagan will lead the product development, delivery, account management and IT services groups. The new organizational structure brings together all the functional areas responsible for customer success, from initial engagement through post-production.

Fagan has worked in property and casualty insurance and automation for over 30 years, including ten years with Cigna’s Special Risk Facilities. He joined Instec in 1996 and has worked closely with Instec’s clients and delivered many of Instec’s new software releases. In his most recent role, he was responsible for both new product planning and management of new client implementations.

Under the new organization structure, Ray Simon retains the role of CEO and will focus on strategic partnerships, business process, and customer relationships. Sales and Marketing, Human Resources, and Finance will continue to report to him.

The organization change is effective immediately.