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| December 2017 |
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The TMPAA Advisory Board and Staff would like to wish the members and friends of the Target Markets Program Administrators Association a very happy holiday season. It has been our privilege once again to serve you and work to develop initiatives and networking strategies that generate program business opportunities and foster best practices. We look forward to continuing these efforts in 2018.
Support Our Growth Current members are the best ambassadors to inform prospects about the resources available for program specialists within the TMPAA. The Association gets stronger with each new agency, carrier and vendor company that joins. Please contactThis email address is being protected from spambots. You need JavaScript enabled to view it., Director of Membership Development, with any referrals.
Suggest a Workshop
We appreciate the feedback from the 17th Annual Summit evaluation but would like to offer you another opportunity to help shape the agenda for upcoming TMPAA events. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. today with your workshop suggestions.
In case you missed it...
More than 800 program professionals took advantage of opportunities to grow and improve their business by attending the 17th Annual Summit. The meeting featured an inspiring message from Space Shuttle Commander Captain Mark Kelly, the results of the 2017 Program Business Study and AmWINS CEO, Steven DeCarlo, speaking to the group about important industry trends. As expected, the Summit provided attendees unique access to decision makers in this growing industry segment and remains the only Association focused on program administration. View the full meeting recap here.
Address or Staff Changes? Please let us know when you make a change so you never miss important membership information. Email This email address is being protected from spambots. You need JavaScript enabled to view it. with updates.
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Become a TMPAA Best Practice Agency
A core element of the Association’s mission is to promote excellence in Program Administration. Visit the Best Practice page of the TMPAA website to watch a short video and learn how you can gain recognition as a best-in-class operation at the 2018 Mid-Year Meeting.
___COMING SOON ___
The human element accounts for the majority of all cyber breaches. A small investment in employee training can have a big impact on your company’s cyber readiness. However, studies show that less than half of all companies have a formal cyber security training program in place. Program Business Premiums Topped $36 Billion in 2016
The financial performance of commercial property casualty insurance program administrators continues to outpace the performance of the overall property casualty insurance markets. Program business premium revenue increased by 11.7 percent reaching $36.1 billion in 2016, up from $32.3 billion in 2014. Click here to read more about the results and access the full report (available to members). 
Mutual Boiler Re A member of the FM Global Group, Mutual Boiler Re is a premier provider of equipment breakdown product offerings. We partner with preeminent insurance companies across North America, providing high-performance products, innovative services and advanced loss prevention engineering that enable them to provide superior coverage and develop new business opportunities. We succeed by remaining true to our core values of advocacy, flexibility and competitiveness. Contact: Greg Poorvin We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
SAVE THE DATE 2018 Mid-Year Meeting May 7-9 | Baltimore, MD
Send Your Program Info to 100,000 Agents
It's not too late to boost your end-of-year business with electronic ads from Target Programs. This email address is being protected from spambots. You need JavaScript enabled to view it. about scheduling an email distribution to our large agent database and including a Target Programs ad package in your 2018 marketing budget. Explore the options today!
Member News Orchid Announces Expansion of Commercial Lines Division and Promotion of Bryan Schofield to Senior Vice President
Profiles in Programs
“As a long-time member and one of the first to earn the Certified Programs Leader designation, I’ve enjoyed many benefits of the Association from education to developing relationships with carrier partners, program administrators and vendors. Target Markets continues to be highly valuable to LCIS.” Learn more about the people that make up Target Markets.
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| November 2017 |
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17th Annual Summit A Success in Scottsdale
More than 800 program professionals took advantage of opportunities to grow and improve their business by attending the 17th Annual Summit. The meeting featured an inspiring message from Space Shuttle Commander Captain Mark Kelly, the results of the 2017 Program Business Study and AmWINS CEO, Steven DeCarlo, speaking to the group about important industry trends. As expected, the Summit provided attendees unique access to decision makers in this growing industry segment and remains the only Association focused on program administration. View the full meeting recap here.
MMA Programs Awarded Best Practice Honors
Craig Moore (left), Program Production Executive and Daniel Huckemeyer, Principal & Director, Programs accept the Best Practice Designation for MMA Programs from Association President, Tony Campisi (right). The TMPAA awarded MMA Programs the Association’s Best Practice Designation at the 17th Annual Summit in Scottsdale, AZ. ARA Insurance, Coastal Insurance Underwriters and Glatfelter Insurance Group were also recognized for completing the Best Practice Recertification, required every three years to maintain the integrity of the Designation. Read more...
11 Members Awarded CPL Designations
Pictured from left to right: Tony Campisi, TMPAA President; Bob Wooldridge, Kim Bushong Petrillo, Mark Lonneman, Daren D'Ippolito and Jack Russell. The TMPAA recently recognized 11 members for attaining the Certified Programs Leader (CPL) Designation.
Tysers Trophy Awarded
Richard Hodge, Tysers, presents the Tysers Trophy at the Summit. Dena Smith of Great Lakes General Agency was recognized as the Tysers Trophy recipient, earning a 10-day educational experience in London next year. Dena is the fifth person to receive this award.
17th Annual Summit
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Program Business Premiums Topped $36 Billion in 2016 The financial performance of commercial property casualty insurance program administrators continues to outpace the performance of the overall property casualty insurance markets. Program business premium revenue increased by 11.7 percent reaching $36.1 billion in 2016, up from $32.3 billion in 2014. Click here to read more about the results and access the full report (available to members).
_____ PODCAST _____
The Accelerating Change of the Insurance Landscape With the changing landscape of the insurance industry fueled by new technology, additional capital and the reimaged approaches to the customer, what are the near-term and long-term impacts to Program Administrators. Listen to the panelists from the 17th Annual Summit provide insights into the evolution of the customer experience, life cycle management, claims administration and the technology impact of the value proposition for customers and distributors. Featured presenters:
New Association Resource
The human element accounts for the majority of all cyber breaches. A small investment in employee training can have a big impact on your company’s cyber readiness. However, studies show that less than half of all companies have a formal cyber security training program in place.
IVANS Insurance Solutions
IVANS is the insurance industry’s exchange connecting more than 30,000 independent insurance agencies and 380 MGA and insurer partners. IVANS Markets provides insurers an industry-first application to instantly communicate appetite and identify new business opportunities with agencies. Leveraging this digital channel also reduces dependency on time-consuming, manual steps traditionally used to communicate appetite. IVANS Markets directs more in-appetite submissions into your pipeline to drive growth and profitability. Contact: Jimmy Squires, CPCU, ARM We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it..
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SAVE THE DATE 2018 Mid-Year Meeting May 7-9 | Baltimore, MD
Program Administrators Argo Insurance Agency, Inc. Vendors Corax
Member News Insurance Business America Magazine Names Susan Preston as 1 of 5 Women in IBA Hall of Fame Paragon Insurance Holdings Adds Schmidt as Pest Control Program Underwriter in Florida ---WHITE PAPER--- MGA Threats and Opportunities (PDF)
Send Your Program Info to 100,000 Agents
It's not too late to boost your end-of-year business with electronic ads from Target Programs. This email address is being protected from spambots. You need JavaScript enabled to view it. about scheduling an email distribution to our large agent database and including a Target Programs ad package in your 2018 marketing budget. Explore the options today!
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| October 2017 - SUMMIT EDITION |
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| KEY MEETING SPONSORS: Zurich • QBE • Wilson Elser • Munich Re • York Programs • Tysers • AIG Programs • Allianz Hudson Insurance • NetRate Systems • Mystic Capital • Berkley • BMS Re US • Sedgwick • Breckenridge Insurance Group |
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Registration table will open on Monday at 8:00am.
Meet me under the TMPAA banner – If you are coordinating meetings at the event, the best spot to connect is under the TMPAA banner near the registration table. The networking lounge will be nearby.
Representatives from Lloyd's America and Tysers will be present to support your inquiries.
Receptions – We have two evening Networking Receptions on Monday and Tuesday starting at 5:00pm. Plan to attend both!
8th Annual Charities Casino Night York Programs has again teamed up with TMPAA Charities for a unique networking event at the Summit. Join us for an exciting evening of casino games, with Black Jack, Roulette, Craps, a complimentary bar and more cash prizes than ever before. Guests are welcome and non-casino games are available if you choose not to "gamble." When: Tuesday, Oct. 17, 9-11:30 PM
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Far more than an electronic attendees list and agenda - the 17th Annual Summit app provides access to the following:
Search the app store for TMPAA or click here to download it using your device. Full log in details will be provided to registered attendees. For assistance with the app, please contact This email address is being protected from spambots. You need JavaScript enabled to view it..
New Association Resource
The human element accounts for the majority of all cyber breaches. A small investment in employee training can have a big impact on your company’s cyber readiness. However, studies show that less than half of all companies have a formal cyber security training program in place.
Special Summit Presentations
Monday, October 16 | 4:00pm M. Steven DeCarlo has served as CEO of AmWINS Group, Inc. and a member of the AmWINS board of directors since December 2000. DeCarlo began his career with Crum & Forster and later joined The London Agency (today part of Chubb) as its CFO. DeCarlo was a founding partner of Royal Specialty Underwriting, serving as executive VP and CFO officer and later becoming senior VP of Royal & SunAlliance USA. In 2009, DeCarlo received Ernst & Young LLC's prestigious Entrepreneur of the Year® award in the Carolinas for the financial services category.  The Accelerating Change of the Insurance Landscape General Session | Oct. 18 | 8:00am With the changing landscape of the insurance industry fueled by new technology, additional capital and the reimaged approaches to the customer, what are the near-term and long-term impacts to Program Administrators. Our panelists will provide insights into the evolution of the customer experience, life cycle management, claims administration and the technology impact of the value proposition for customers and distributors. Read more...
Read about the Association in
NARS
NARS is a third party administrator that has specialized in programs for 21 years. We offer clients a nationwide presence, a proprietary and fully customizable claim system, high staff experience levels and sophisticated reporting and analytics. As a privately held company wholly owned by our senior management, we have autonomy and control over day to day decisions. NARS handles claims across all lines of business and a variety of industries. Through our people, technology and protocols, we are committed to providing the best claims management available. Contact: Jamie Bernardo We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it..
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Registration Still Open Target Markets is celebrating 16 years focused on Program Administration. Create opportunities to grow and improve your business by attending the 17th Annual Summit. Expect access to 60 program carriers including London Markets, premier vendor services, reinsurance support, program development and distribution resources, and networking opportunities with 800+ program professionals. Discover the Power and Potential of your Program Business.
View full meeting information
 Meeting Sponsors Click here for all Summit sponsors.
— Still Time to Register —
Sunday, October 15 at 1:00pm Unlike other golf events, pairings in this tournament are made to maximize the networking opportunities between carriers, program administrators and vendors. The tournament is designed for golfers of all skill (or lack thereof) levels. Participants must also be registered to attend the Summit. Plan to arrive early and meet your next program partner! Proceeds are the primary funding source for TMPAA Charities. Main Tournament Sponsor: 
Carrier GuideOne Insurance Program Administrators Benchmark Management Group, Inc. Vendors Criterion Claims Solutions Gramercy Risk Management
Member News Richard L. Suter has been promoted to Divisional President, Great American Insurance Group Blue River Underwriters Launches Free Online Fire Sprinkler Contractor Safety Portal DUAL’s Construction Division in North Carolina Adds Mahar as Senior Underwriter CNA Names Dasher Underwriting VP for Small Business Glatfelter Announces New Workers’ Compensation Product Pennyslvania’s Ascinsure Hires Goff as Senior Vice President New York’s Brady Risk Program Managers Hires Three SIS Wholesale Insurance Services Launches Online Inland Marine Program Read more stories and submit your news today! |
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| September 2017 |
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Registrations Heat up for 17th Annual Summit Next Month
Keynote Speaker
Captain Mark Kelly
Target Markets is celebrating 16 years focused on Program Administration. Create opportunities to grow and improve your business by attending the 17th Annual Summit. Expect access to 60 program carriers including London Markets, premier vendor services, reinsurance support, program development and distribution resources, and networking opportunities with 800+ program professionals. Discover the Power and Potential of your Program Business.
Summit Workshops & Presentations Click the icons to add to your calendar Monday
Click here for full workshop details.
Packages from Home Support our troops while attending the Summit by stopping at the Packages from Home table outside the Trade Show. Pack a box for service men and women on active duty around the world.
Member News Specialty Program Group Acquires Assets of Monarch E&S Insurance Services in California
Read more stories and submit your news today!
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Sunday, October 15 at 1:00pm Unlike other golf events, pairings in this tournament are made to maximize the networking opportunities between carriers, program administrators and vendors. The tournament is designed for golfers of all skill (or lack thereof) levels. Participants must also be registered to attend the Summit. Plan to arrive early and meet your next program partner! Tournament sponsored by
Lloyd's Open House
Tuesday, October 17 Mark your calendar and plan to attend the Lloyd's Open House following the General Session on Tuesday.
Representatives from Lloyd's America and Tysers will be present to support your inquiries.
APPLICATION DEADLINE: September 22 Tysers, working with the TMPAA, is proud to sponsor the 5th Annual “Targeting Talent Trophy” which looks to provide a selected individual, from a Program Administrator member of the Association, the opportunity to travel to London for a 10 day educational assignment during the spring of 2018.
Special TMPAA Offer
Next Level Administrators Next Level Administrators, a national Workers’ Compensation Claims Administration firm, offers Program Managers a performance-based, results-focused approach to claims management. Through its proprietary data analytics platform, E3VA, NLA integrates data from policy and claims systems to provide Program Managers with visual analytics dashboards that provide actionable insight into how all aspects of their programs are performing. NLA takes the data one step further by using the dashboards to monitor its own performance against client goals. Contact: Angela Blanch |
Two Lloyd's Syndicates Join TMPAA RenaissanceRe Syndicate Management and WRB Underwriting recently secured membership in the TMPAA bringing the total number of program market members to 63 which includes 13 Lloyd’s syndicates who write program business.
New Members Carriers RenaissanceRe Syndicate 1458 Program Administrator Sage Underwriting Partners, LLC Vendor SmartPay Solutions
Connect with these Program Carriers at the Summit Aix Group The Carrier Networking Lounge will be open from 10:30 am-5 pm on Tuesday, October 17.
Market-Finding Resources Carrier Search Portal (CSP) [search for markets using specific program characteristics and quickly identify your most likely program partners] Online Meeting Request with Carrier Partner [form to set up meetings at the Summit]
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| August 2017 |
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17th Annual Summit  Keynote Speaker
Captain Mark Kelly
Target Markets is celebrating 16 years focused on Program Administration. Create opportunities to grow and improve your business by attending the 17th Annual Summit. Expect access to 60 program carriers including London Markets, premier vendor services, reinsurance support, program development and distribution resources, and networking opportunities with 800+ program professionals. Discover the Power and Potential of your Program Business.
TMPAA Charities Networking Golf Tournament Sunday, October 15 at 1:00pm Unlike other golf events, pairings in this tournament are made to maximize the networking opportunities between carriers, program administrators and vendors. The tournament is designed for golfers of all skill (or lack thereof) levels. Participants must also be registered to attend the Summit. Plan to arrive early and meet your next program partner! Tournament sponsored by
Summit Workshops & Presentations Monday
Tuesday
Wednesday
Click here for full workshop details.
Member News AmWINS Launches Site Pollution Liability Program for Small Auto Servicing Firms ProSight Specialty Launches All-lines Marine Contractors Insurance Program Read more stories and submit your news today!
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The State of Program Business Study The objective of this research is to provide the program industry with data that documents trends in the size and dynamics of the program business market, along with valuable benchmarking information to assist with your future program business planning. Results will be available to TMPAA members and presented at the Summit in October. Survey responses are strictly confidential and viewable only to Advisen acting as a contractor for the Association. PARTICIPATION BONUS: Questions? Contact This email address is being protected from spambots. You need JavaScript enabled to view it.,
302-268-1010
Tysers, working with the TMPAA, is proud to sponsor the 5th Annual “Targeting Talent Trophy” which looks to provide a selected individual, from a Program Administrator member of the Association, the opportunity to travel to London for a 10 day educational assignment during the spring of 2018.
LAST CALL: Print and Digital Marketing Opportunity Rough Notes is once again dedicating a special section within their September issue exclusively to Target Markets members. Your participation in the 2017 Target Markets Supplement includes:
This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your space today.
West Point ​West Point Insurance Services (WPIS) provides software solutions and business process outsourcing (BPO) services to P&C carriers and MGAs of all sizes across all lines. WPIS’s web-based core solutions and experienced personnel help P&C insurers manage the entire policy, claims and reporting cycles. BPO services (underwriting support, policy administration, claims management, accounting, billing, customer service, and reporting) are handled by WPIS’s experienced insurance and IT staff and not contract employees. WPIS helps you run a better insurance business. Whether you’re looking to outsource your back-end processing, or invest in the latest technology, West Point Insurance Services can help cut costs and grow your business. Contact: Marc Codispoti |
October 16 | 4:00pm M. Steven DeCarlo has served as CEO of AmWINS Group, Inc. and a member of the AmWINS board of directors since December 2000. DeCarlo began his career with Crum & Forster and later joined The London Agency (today part of Chubb) as its CFO. DeCarlo was a founding partner of Royal Specialty Underwriting, serving as executive VP and CFO officer and later becoming senior VP of Royal & SunAlliance USA. In 2009, DeCarlo received Ernst & Young LLC's prestigious Entrepreneur of the Year® award in the Carolinas for the financial services category.
Special TMPAA Offer
New Members Program Administrators Allied American Underwriters BGAL Financial & Insurance Group Vendor AAIS
Lloyd's Open House Tuesday, October 17 Mark your calendar and plan to attend the Lloyd's Open House following the General Session on Tuesday.
Representatives from Lloyd's America and Tysers will be present to support your inquiries. Market-Finding Resources Carrier Search Portal (CSP) [search for markets using specific program characteristics and quickly identify your most likely program partners] Online Meeting Request with Carrier Partner [form to set up meetings at the Summit]
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| July 2017 |
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17th Annual Summit REGISTRATION OPEN!
Keynote Speaker Captain Mark Kelly Target Markets is celebrating 16 years focused on Program Administration. Create opportunities to grow and improve your business by attending the 17th Annual Summit. Expect access to 60 program carriers including London Markets, premier vendor services, reinsurance support, program development and distribution resources, and networking opportunities with 800+ program professionals. Discover the Power and Potential of your Program Business.
Become a TMPAA Best Practice Agency
A core element of the Association’s mission is to promote excellence in Program Administration. Visit the Best Practice page of the TMPAA website to watch a short video and learn how you can gain recognition as a best-in-class operation at the 17th Annual Summit.
Print and Digital Marketing Opportunity Rough Notes is once again dedicating a special section within their September issue exclusively to Target Markets members. Your participation in the 2017 Target Markets Supplement includes:
This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your space today.
Member News Arch Insurance Expands North American Travel Business Unit XL Catlin, McGowan Companies to Offer Coverage for Workplace Violence Appulate Enhances Its Rate/Quote Technology with ISO Electronic Rating Content Norman-Spencer Agency Redesigns Crane Program; Adds New Coverages, Rates
Read more stories and submit your news today!
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The State of Program Business Study is Underway The objective of this research is to provide the program industry with data that documents trends in the size and dynamics of the program business market, along with valuable benchmarking information to assist with your future program business planning. Results will be available to TMPAA members and presented at the Summit in October. Survey responses are strictly confidential and viewable only to Advisen acting as a contractor for the Association. Our goal is 100% member participation. PARTICIPATION BONUS: Program Administrator members of the Association will receive one FREE e-ad distribution to 100,000 retail agents about your program(s) following the completion of the study. Please let us know if you did not receive your survey link of have questions about the study. Contact This email address is being protected from spambots. You need JavaScript enabled to view it.
TMPAA Charities Networking Golf Tournament Sunday, October 15 at 1:00pm Unlike other golf events, pairings in this tournament are made to maximize the networking opportunities between carriers, program administrators and vendors. The tournament is designed for golfers of all skill (or lack thereof) levels. Participants must also be registered to attend the Summit. Plan to arrive early and meet your next program partner! Tournament sponsored by
Patra Corporation offers a variety of tools to reduce underwriter workload, increase capacity for growth and improve customer service. With standardized processing and improved efficiency, your teams will have more time to spend with your broker partners.
Patra facilitates broker satisfaction by increasing the productivity of underwriting teams, improving morale and reducing turnover. And, as always, with Patra you’ll enjoy:
Contact Patra to learn what many Target Markets Members have already learned: Smart, innovative firms choose Patra. Contact: This email address is being protected from spambots. You need JavaScript enabled to view it., Sr. Director of Business Development, This email address is being protected from spambots. You need JavaScript enabled to view it. or call (630) 881-3240.
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Tysers, working with the TMPAA, is proud to sponsor the 5th Annual “Targeting Talent Trophy” which looks to provide a selected individual, from a Program Administrator member of the Association, the opportunity to travel to London for a 10 day educational assignment during the spring of 2018. The selected applicant will leave London with a comprehensive understanding of how Program Business is transacted in the London market, spending time with the Tysers’ broking team and various Lloyd’s syndicates. There will be a focus on all aspects of transacting Program Business in London from client introduction through placement to accounting and claims. Click here for more information and application.
PODCAST Assessing Cyber Coverage in Program Business Recorded by A.M. Best at the TMPAA Mid-Year Meeting
Cybersecurity continues to dominate headlines with new breaches being discovered in a wide variety of businesses. Correctly identifying the cyber risks in a book of business and offering adequate coverage to mitigate potential losses has become a growing challenge for program administrators. The TMPAA Cyber Panel composed of three leading cyber markets, a cyber legal expert and a program administrator will address the overall state of cyber coverage, the market's appetite for providing this coverage, policy form differences, emerging cyber threats, and the following topics:
Listen to this presentation to educate yourself on this rapidly changing coverage and begin to identify the best solution to protect your insureds against their specific cyber exposures. Click here to listen to this podcast Scroll down to podcast dates of June 28, 29, 30.
New Members Program Administrators Amalgamated Insurance Underwriters, LLC USA Telecom Insurance Services
Resource Reminder: Carrier Search Portal The Carrier Search Portal (CSP) allows you to search for markets using specific program characteristics and quickly identify your most likely program partners. A market profile is available for every carrier member of Target Markets. Access the CSP here. Additional market-finding resources: Online Meeting Request with Carrier Partner [form to set up meetings at the Mid-Year]
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| June 2017 |
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17th Annual Summit REGISTRATION OPEN!
Keynote Speaker Captain Mark Kelly Target Markets is celebrating 16 years focused on Program Administration. Create opportunities to grow and improve your business by attending the 17th Annual Summit. Expect access to 60 program carriers including London Markets, premier vendor services, reinsurance support, program development and distribution resources, and networking opportunities with 800+ program professionals. Discover the Power and Potential of your Program Business.
Become a TMPAA Best Practice Agency
A core element of the Association’s mission is to promote excellence in Program Administration. Visit the Best Practice page of the TMPAA website to watch a short video and learn how you can gain recognition as a best-in-class operation at the 17th Annual Summit.
Print and Digital Marketing Opportunity Rough Notes is once again dedicating a special section within their September issue exclusively to Target Markets members. Your participation in the 2017 Target Markets Supplement includes:
This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your space today.
Member News K&K Insurance Gets a Day Named After It 80% Of All Independent Retail Agencies Now Use Appulate To Quote Venture Programs Welcomes Diane Baker as Regional Underwriter
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The State of Program Business Study is Coming Look for an email with a link to participate this month! The objective of this research is to provide the program industry with data that documents trends in the size and dynamics of the program business market, along with valuable benchmarking information to assist with your future program business planning. Results will be available to TMPAA members and presented at the Summit in October. Survey responses are strictly confidential and viewable only to Advisen acting as a contractor for the Association. Our goal is 100% member participation.
ProHost, Ascinsure Recognized for Best Practice Achievements Target Markets awarded ProHost USA the Association’s Best Practice Designation at the Mid-Year Meeting in Arlington, VA in May. Ascinsure Specialty Risk was also recognized for completing their second Best Practice Recertification, required every three years to maintain the integrity of the Designation. Click here to read full story.
Seven Awarded CPL Designations Target Markets recognized seven members for attaining the Certified Programs Leader (CPL) Designation during the 2017 Mid-Year Meeting in Arlington, VA. Recipients of the CPL Designation completed and passed required Target University courses, and met program and industry experience expectations set out by the Association.
Learn more about Target University and the CPL Designation.
Xceedance Xceedance offers managed services and technology solutions to the insurance industry. Our services provide support across the insurance lifecycle, including:
An industry-focused consultancy, Xceedance partners with insurance organizations and program managers to drive operations, enable process optimization, implement analytics, launch new products and enter new markets.
Contact: George Freimarck We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
2017 Mid-Year Meeting The 2017 Mid-Year Meeting provided attendees unique access to decision makers in program administration. More than 600 program business professionals attended the event that featured insights on specialization from author Malcolm Gladwell, a panel of program experts discussing cyber liability, and a Town Hall presentation on lessons learned and other program-related issues. View full meeting recap including workshop material, program book, photo gallery and more.
Click here for all the 2017 Mid-Year Meeting sponsors.
 Meeting Videos
Check out the interviews conducted by AM Best TV at the Mid-Year Meeting. Access all the video clips here.
Thanks to all the attendees who assisted in the TMPAA Charities "Packages from Home" effort during the 2017 Mid-Year Meeting. One hundred care packages were delivered to Walter Reed National Military Medical Center for injured service men and women headed to the facility. Special thanks to our "Packages from Home" staff, Tom Goehler, Kathy McCarron and Bill Kronenberg.
Carriers CNA Financial Corporation Program Administrators Ascendant Business Insurance Solutions, LLC Lovitt & Touche, Inc. Vendor John Butler This email address is being protected from spambots. You need JavaScript enabled to view it. 212-466-7994 www.sandleroneill.com
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| May 2017 - MEETING EDITION |
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| KEY MEETING SPONSORS: Zurich • QBE • Wilson Elser • Munich Re • York Programs • Tysers • AIG Programs • Hudson NetRate Systems • Breckenridge Insurance Group • BMS Re US • NARS • Mystic Capital • Berkley • Allianz |
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Things to Remember for the Mid-Year
 Registration table will open on Monday at 8:00am. Networking Lounge – Tables for meetings will be available in the Grand Ballroom on Monday and many places throughout the conference space all three days. Trade Show – Schedule a time to review the products from exhibiting Association vendors. Meetings with vendors are generally scheduled at their trade show table. The show opens at 11:00am on Monday and remains open until the close of the Tuesday evening networking reception.  General Sessions – Plan to attend the General Sessions on Tuesday at 8:30am and Wednesday at 8am. We will be providing Association updates and presenting awards and designations before turning the spotlight over to Malcolm Gladwell on Tuesday and the TMPAA Cyber Panel on Wednesday. Carrier Meetings – There are several hours of meeting opportunities with decision makers from our carrier partners on Tuesday from 10:30am to 5:00pm. Onsite contact information is available at the TMPAA registration desk or in "Documents" in the mobile app during the event. Workshops/Presentations are scheduled throughout the meeting. No pre-registration necessary. Corporate Photos – A professional photographer will be available near the TMPAA registration table on Tuesday, May 16 from 1-3pm to take headshots for all purposes that require your image. There is no charge for this opportunity thanks to the sponsorship by Live Oak Bank. The Association will email you a high resolution file following the event. No more than a few minutes away from your meetings will be required. Receptions – We have two evening Networking Receptions on Monday and Tuesday starting at 5:00pm. Plan to attend both!  TMPAA Charities "Packages from Home" – Support our troops by stopping at the table outside the Trade Show. Pack a box for service men and women coming home to Walter Reed Hospital. Name Tags – We made it easy to locate program administrators (white), carriers (yellow), vendors (blue) and member prospects (red) by color coding the name tags.
Member News
Arrowhead’s Ambulance Program Expands Under Its Bellingham Underwriters Division Innovative Coverage Concepts Launches Admitted Umbrella Insurance Offering For Restaurants Transitioning Program Carriers (PDF)
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Attendees: Download the Meeting App Today
 Far more than an electronic attendees list and agenda - the 16th Annual Summit app provides access to the following:
Search the app store for TMPAA or click here to download using your device. Full log in details have been provided to registered attendees. For assistance with the app, please contact This email address is being protected from spambots. You need JavaScript enabled to view it.. Mobile App sponsored by:
Don't Miss These Mid-Year Workshops
Monday, May 15 • 2:30pm Leading Multigenerational Teams in Organizations Program Administrator Town Hall - Lessons Learned II: Moving a Program Tuesday, May 16 • 10:30am Leveraging LinkedIn for Business Development
Selecting the Right Technology Partner
Add Video to Your Marketing… How to Get Started
Special Mid-Year Presentation Assessing Cyber Coverage in Program Business Wednesday, May 17
The TMPAA Cyber Panel will address the overall state of cyber coverage, the market's appetite for providing this coverage, policy form differences, emerging cyber threats, and more. Attend this presentation to educate yourself on this rapidly changing coverage and begin to identify the best solution to protect your insureds against their specific cyber exposures.
Decision Research Corporation
Decision Research Corporation (DRC) is a trusted provider of enterprise policy administration solutions for the P&C insurance industry. Our premiere product is GameChanger® Suite, a fully integrated, flexible and highly configurable policy administration system for personal, commercial, and specialty lines. Stay ahead of your competition with GameChanger to:
GameChanger can be deployed in the cloud, minimizing infrastructure investment. Our solutions are in production at small startups to clients with premium in excess of $5 billion. Discover what DRC can do for you. Contact: Rob Whitton, We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
2017 Mid-Year Meeting REGISTRATION STILL OPEN! May 15-17 • Arlington, VA Position yourself to grow and improve your business by attending the 2017 Mid-Year Meeting, providing access to 60+ program carriers, vendor services, the London Markets, reinsurance support, program development and distribution resources and networking opportunities with more than 700 program professionals.
Click here for all the 2017 Mid-Year Meeting sponsors.
Resource Reminder: Carrier Search Portal The Carrier Search Portal (CSP) allows you to search for markets using specific program characteristics and quickly identify your most likely program partners. A market profile is available for every carrier member of Target Markets. Access the CSP here. Additional market-finding resources: Online Meeting Request with Carrier Partner [form to set up meetings at the Mid-Year]
Program Administrators Rob Bartholomew This email address is being protected from spambots. You need JavaScript enabled to view it. 609-714-7760, ext. 14820 www.riskpartners.com Waldorf Risk Solutions, Inc. William Waldorf This email address is being protected from spambots. You need JavaScript enabled to view it. 631-423-9500 www.waldorfrisksolutions.com
Vendors Click Capital
Profiles in Programs
“As a long-time member and one of the first to earn the Certified Programs Leader designation, I’ve enjoyed many benefits of the Association from education to developing relationships with carrier partners, program administrators and vendors. Target Markets continues to be highly valuable to LCIS.” Learn more about the people that make up Target Markets.
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| April 2017 |
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2017 Mid-Year Meeting
May 15-17 • Arlington, VA Position yourself to grow and improve your business by attending the 2017 Mid-Year Meeting, providing access to 60+ program carriers, vendor services, the London Markets, reinsurance support, program development and distribution resources and networking opportunities with more than 700 program professionals.
Mobile Meeting App Coming Soon!
All registered Mid-Year attendees will receive an email in the coming weeks with access instructions for the mobile app.
NEW this year, members only need to download one general Target Markets Meeting app and events will be added as they become available. No need to download a completely new app for each meeting! TMPAA Gives Back
Blood Drive Draws 45 Donors Target Markets recently partnered with the American Red Cross to hold the first ever Concord Plaza Blood Drive. At the end of the day, 35 units of blood were collected which will go on to touch/save 105 lives in the Delaware Valley. The TMPAA looks to make this an annual event.
Print and Digital Marketing Opportunity
This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your space today.
Member News NAS Insurance Introduces Cyber Insurance for Individuals Sompo Holdings Acquires U.S. Insurance Provider Endurance Specialty EPIC Acquires The Capacity Group in New Jersey Ohio’s Norman-Spencer Agency Adds Nonprofit Division Read more stories and submit your news today!
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Program Administrator Town Hall Monday, May 15 • 4:00pm
View all Mid-Year workshops and presentations.
Women's Networking Group Lunch
Tuesday, May 16 • 11:45am
Raised in Scientology, Michelle will share her story about the perilous exit from that organization and recovering from the destruction of her reputation and business that followed. Michelle currently owns a consulting business with a focus toward helping women entrepreneurs, especially in the insurance industry, grow to their full potential. This email address is being protected from spambots. You need JavaScript enabled to view it. to hear Michelle's story and be inspired. Sponsored by
This email address is being protected from spambots. You need JavaScript enabled to view it. if you plan on attending so we can estimate group size and don't miss Coleman's workshop later in the day, Leading Multigenerational Teams in Organizations.
Program Administrators Joseph Barnard This email address is being protected from spambots. You need JavaScript enabled to view it. 214-593-9150 www.prodefender.com Oryx Insurance Brokerage, Inc. Tom Pasquale This email address is being protected from spambots. You need JavaScript enabled to view it. 607-724-0173 www.oryxinsurance.com
Vendor Xceedance, Inc.
Live Oak Bank
When you work with a lender who understands the industry, you enjoy a smooth, efficient lending process, letting you get back to business. Contact: Kelly Drouillard, We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
Assessing Cyber Coverage in Program Business Wednesday, May 17 • 8:00am Moderator: John Weber - Sr. Associate Editor, AM Best Cybersecurity continues to dominate headlines with new breaches being discovered in a wide variety of businesses. Correctly identifying the cyber risks in a book of business and offering adequate coverage to mitigate potential losses has become a growing challenge for program administrators. The TMPAA Cyber Panel composed of three leading cyber markets, a cyber legal expert and a program administrator will address the overall state of cyber coverage, the market's appetite for providing this coverage, policy form differences, emerging cyber threats, and the following topics:
Resource Reminder: Carrier Search Portal The Carrier Search Portal (CSP) allows you to search for markets using specific program characteristics and quickly identify your most likely program partners. A market profile is available for every carrier member of Target Markets. Access the CSP here. Additional market-finding resources: Online Meeting Request with Carrier Partner [form to set up meetings at the Mid-Year]
Best Practice #16: Outside Advice & Consulting It is lonely at the top! No matter how good your team is, their input is not always objective or the best informed. First, many direct reports are reluctant to challenge the boss and secondly they may, like you, be so embedded in day to day operations that it is hard to see the forest for the trees. Worst case scenario, they may also have a personal agenda that can be at odds with the long term success of the organization. Click here for more best practices.
Target Programs Marketing Opportunity If you work with retail agents, an Outlet Center on TargetPrograms.com provides an additional online space to brand your agency and highlight the programs you offer. Starting at $2,500/year, we can help you grow your business. For those members solely interested in reaching a national or regional audience with custom e-ads, we offer several competitively priced packages to help expand your base of agents. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to get started today!
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| March 2017 |
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2017 Mid-Year Meeting
May 15-17 • Arlington, VA Position yourself to grow and improve your business by attending the 2017 Mid-Year Meeting, providing access to 60+ program carriers, vendor services, the London Markets, reinsurance support, program development and distribution resources and networking opportunities with more than 700 program professionals.
Print and Digital Marketing Opportunity
This email address is being protected from spambots. You need JavaScript enabled to view it. to reserve your space today.
Member News Long-Term Care for the Long Run - GHP Remodels Senior Living ProgramArgo’s Carr to Head U.S. Cyber Insurance Unit for Brit Global Specialty New Jersey-Based York Risk Services Group Hires Galiano Innovative Coverage Concepts and Chubb Insurance Launch New Insurance Program for Fine Dining and Upscale Casual Restaurants SageSure Insurance Managers Opens New Office – Hires 15 Avant Acquires Kansas-Based Supermarket Insurance Group Orchid Underwriters Rolls Out Admitted Homeowners Products in AlabamaAll Risks Acquires American Management Advisors in Pennsylvania Martin & Company - Bureau Monitoring ADVISOR Enhancements and New Design Philadelphia Insurance Companies in Pennsylvania Promotes 5 Employees Norman-Spencer Agency, Inc. Announces New Transportation Team GMI Insurance Strengthens Commercial Auto Programs with Falls Lake Insurance Companies U.S. Risk Underwriters Names Berkley Program’s Carter as President SIU Expands Active Shooter Insurance Program to Include New Classes, Risks
Profiles in Programs
Learn more about the people that make up Target Markets.
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Leveraging Linked In for Business Development presented by Brynne Tillman, PeopleLinx Tuesday, May 16 • 10:30am The buyer's journey has changed. Buyers are now researchers, explorers, self-educators and collaborative decision makers–and it's significantly impacting the traditional sales process. The Know, Like and Trust mantra is now Attract, Teach and Engage. If you are not breaking through the noise, gaining access to stakeholders and positioning yourself as a thought leader and subject matter expert, your competition will. In this session you will learn to:
Monument Run
Registered Mid-Year attendees can join Retired Navy SEAL Commander Coleman Ruiz on Monday, May 15 at 7:30am for the TMPAA Monument Run. Mr. Ruiz will take participants on a (light and slow) run that will stop at the Jefferson, FDR, MLK, Lincoln, WWII and Washington Monuments. Expect a leadership highlight at each monument, unique to each person and its context in history. This email address is being protected from spambots. You need JavaScript enabled to view it. if you plan on attending so we can estimate group size and don't miss Coleman's workshop later in the day, Leading Multigenerational Teams in Organizations. Click here for more information and directions to the start.
New Members
Program Administrators Commercial Insurance Group, LLC
ValueMomentum, Inc.
ValueMomentum provides MGAs and program administrators with cloud-based software, enabling them to:
Click here to learn how you can regain control of your rate plans and quickly extend rate-quote-bind to agents and employees, digitally, on any device. Contact: Bob Ridinger We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it.. |
Captive Open House  Following the popular presentation at our fall meeting, we are creating a different opportunity to learn more about captives and the possibilities they offer for your program business. Representatives from the Association will be available to answer your questions, including:
The open house is designed to accommodate both the attendee looking for some first time information as well as those who already have captive experience.
Resource Reminder: Carrier Search Portal The Carrier Search Portal (CSP) allows you to search for markets using specific program characteristics and quickly identify your most likely program partners. A market profile is available for every carrier member of Target Markets. Access the CSP here. Additional market-finding resources: Online Meeting Request with Carrier Partner [form to set up meetings at the Mid-Year]
Best Practice #22: Surveys There are many types of surveys but in this article I would like to address Employee Surveys. It is useful, especially as your organization grows, to gauge the pulse of your staff. While all staff are nervous about speaking their minds, the rank and file are particularly risk adverse. Click here for more best practices.
Target Programs Marketing Opportunity If you work with retail agents, an Outlet Center on TargetPrograms.com provides an additional online space to brand your agency and highlight the programs you offer. Starting at $2,500/year, we can help you grow your business. For those members solely interested in reaching a national or regional audience with custom e-ads, we offer several competitively priced packages to help expand your base of agents. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to get started today!
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| February 2017 |
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2017 Mid-Year Meeting
May 15-17 • Arlington, VA Position yourself to grow and improve your business by attending the 2017 Mid-Year Meeting, providing access to 60+ program carriers, vendor services, the London Markets, reinsurance support, program development and distribution resources and networking opportunities with more than 700 program professionals.
Profiles in Programs
Learn more about the people that make up Target Markets.
Member News Professional Program Insurance Brokerage Announces Promotions Appulate Launches ProgramConnect™ Read more stories and submit your news today!
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Leading presented by Coleman Ruiz, May 15 • 2:30pm In a follow up to his TMPAA Summit leadership presentation, Coleman Ruiz, retired Navy SEAL Commander and Instructor, will explain his position that the leader, parent, coach, teacher, administrator and boss that fails to lead bravely and effectively is stealing from their team–stealing opportunity, stealing development, and stealing someone’s chance to improve. Attendees can expect to leave this workshop with information about what your teams really need from you and how to develop great followers who take responsibility, challenge, participate in transformation and take action.
New Members
Program Administrator Food Service Insurance Managers
Oak Street Funding Where do you want to take your insurance business? Are you ready to expand via acquisitions, grow through hiring staff or program expansion, or prepare the path for the next owner? Regardless of your direction or strategy, Oak Street Funding has provided cash flow-based financing for insurance businesses since 2003, and now we have expanded to providing that same level of service and expertise to RIA firms and CPA practices. We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it..
Target Programs Marketing Opportunity If you work with retail agents, an Outlet Center on TargetPrograms.com provides an additional online space to brand your agency and highlight the programs you offer. Starting at $2,500/year, we can help you grow your business. For those members solely interested in reaching a national or regional audience with custom e-ads, we offer several competitively priced packages to help expand your base of agents. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to get started today!
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Resource Reminder: Carrier Search Portal The Carrier Search Portal (CSP) allows you to search for markets using specific program characteristics and quickly identify your most likely program partners. A market profile is available for every carrier member of Target Markets. Access the CSP here. Here are some additional market-finding resources available to members: Online Meeting Request with Carrier Partner [form to set up meetings at the Mid-Year]
New White Paper
Is your program looking for ways to save money? Look at your claims costs. We value the expertise in the TMPAA. This email address is being protected from spambots. You need JavaScript enabled to view it. your program education article today!
Best Practice #1: Actuarial Program Administrators do not always appreciate the importance of understanding and possessing credible actuarial data. But the bottom line is that no reputable insurance company in today's world is going to provide paper for a program without a data set that provides confidence the carrier will obtain an acceptable Return on Equity. Click here for more best practices. |
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| January 2017 |
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REGISTRATION OPEN 2017 Mid-Year Meeting May 15-17 • Arlington, VA Position yourself to grow and improve your business by attending the 2017 Mid-Year Meeting, providing access to 60+ program carriers, vendor services, the London Markets, reinsurance support, program development and distribution resources and networking opportunities with more than 700 program professionals.
Suggest a Workshop
The 16th Annual Summit evaluation provided some great ideas for future workshops but we'd like to offer another opportunity to suggest a workshop topic for upcoming TMPAA events. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. with your suggestions.
Profiles in Programs
Learn more about the people that make up Target Markets.
Member News Distinguished Programs and Zurich Insurance To Offer New York Brick & Brownstone Program All Risks to Provide E&O Coverage to PIA of Florida Members
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In 2016, the Association gained 45 new program administrator members, 28 vendors and 5 carriers to bring the total membership to 464. Target Markets remains the association dedicated to program administration. Here are some Association resources to help you continue to grow and prosper in the new year:
Current members are the best ambassadors to inform prospects about the resources available for program specialists within the TMPAA. The Association gets stronger with each new agency, carrier and vendor company that joins. Please contact This email address is being protected from spambots. You need JavaScript enabled to view it., Director of Membership Development, with any referrals.
New Members
Program Administrator Commodore Insurance Vendor AS&G Claims Administration, Inc.
Vendor members in attendance at the 16th Annual TMPAA Summit had the opportunity to film short video segments about the program business solution provided by their organization. Interviews were conducted by AM Best TV. Click here to view the videos filmed at the Summit (members must be logged in to view this page).
Outsource Insurance Professionals OIP is industry leader in providing high level insurance services. Let us take care of your back office while your underwriters focus on growing new business.
Contact: Martina Seferovic for free demo: This email address is being protected from spambots. You need JavaScript enabled to view it., 602-396-4316 We will spotlight your company on request. Please contact Monica at This email address is being protected from spambots. You need JavaScript enabled to view it..
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Target Markets Welcomes It's New President
Tony Campisi is the President/CEO of Glatfelter Insurance Group. Tony has been with the Glatfelter organization since 1980 serving in various roles that included Controller, Vice President of Finance, Executive Vice President of Operations and finally as President/ CEO in 2000. Prior to his employment at Glatfelter, Tony worked as a CPA for a regional public accounting firm in York, PA. Tony holds a CPCU Designation, a BS in Accounting and Finance from York College of PA and is a Graduate of the Insurance Agency Management Program of the University of Pennsylvania’s Wharton School. View all members of the TMPAA Advisory Board.
Target Programs Marketing Opportunity
If you work with retail agents, an Outlet Center on TargetPrograms.com provides an additional online space to brand your agency and highlight the programs you offer. Starting at $2,500/year, we can help you grow your business. For those members solely interested in reaching a national or regional audience with custom e-ads, we offer several competitively priced packages to help expand your base of agents. Contact This email address is being protected from spambots. You need JavaScript enabled to view it. to get started today!
Best Practice #2: Underwriting Smart PAs will audit their own underwriters, which offers numerous advantages. First, it shows the carrier that you are serious about consistently following underwriting guidelines and documenting files to demonstrate that a competent underwriting thought process has been followed on each account. Such practices build credibility with the carrier and will often lead to increased authority. Click here for more best practices.
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