The two companies worked closely to build this integration, aligning on how each platform’s workflow should adapt to support their shared customers. By connecting VCA Software’s claims workflow with Vitesse’s payments and treasury platform, the integration helps carriers, MGAs, and TPAs improve the process between the point a payment is approved and the point it reaches the insured, the claimant, or the vendor being paid.
“This was a true problem-solving partnership, not a case of two systems simply plugging into each other,” said Ilda Cairns, Chief Product Officer at VCA Software. “We made decisions together about how to optimize the workflow. Before the integration, the process from approval to payment required 12 to 18 minutes of manual work, including re-keying payment details between systems and updating VCA once the payment was issued. That’s time we’ve now given back, so our joint customers spend less time on re-keying and more time on the work that actually needs their judgment.”
For VCA Software’s clients, the integration means claims can move from approval to payout within a single workflow. For clients operating under Lloyd’s delegated authority, it also means payment controls now carry through automatically, rather than requiring manual re-entry.
“VCA Software’s presence across North America, alongside our own footprint in the UK, means we can support shared clients wherever they’re operating,” said Shareen Minor, Chief Revenue Officer, North America at Vitesse. “This partnership reflects our broader approach of giving our joint customers a better payment experience without asking them to change how they already work.”
It also represents how Vitesse works across the insurance industry, partnering with leading claims system platforms to help their customers get paid faster, with fewer manual steps between approval and payout.
