2:00 PM

Building a High Performance Culture
Greg Thompson, Business Founder and Advisor
John Colis, Euclid Insurance Services, Inc.

Faced with the many challenges of running a business, it is easy to forget that people are your most important asset. The goal of this workshop is to acquaint participants with the key principles of building an organization that attracts, retains and inspires outstanding people that produce outstanding results. Attendees to this presentation can expect to leave with information regarding:

  • Recruiting and selecting motivated people
  • Key elements of becoming an employer of choice
  • Setting individual goals and managing expectations
  • Getting honest, actionable feedback from your team
  • The power of regular and consistent communication
  • Leadership pitfalls to avoid

The workshop will also cover multiple tips on creating a great company culture that can easily be implemented in your agency.


4:00 PM

INDUSTRY SPEAKER: Patrick G. Ryan, Founder, Chairman & CEO, Ryan Specialty Group 

A widely respected entrepreneur and global insurance leader, Patrick G. Ryan formed Ryan Specialty Group, LLC (RSG) in 2010. RSG is an international holding company specializing in wholesale brokerage, insurance underwriting managers and other specialty services to brokers, agents and insurers. The company has a number of offices in the United States and Europe. Prior to launching RSG, Mr. Ryan founded Aon Corporation and served as its Chairman and CEO for 41 years. At Mr. Ryan’s retirement, Aon had more than 500 offices in 120 countries, generating revenues then in excess of $7 billion.

Mr. Ryan has received numerous Insurance and Community awards and also served as Chairman of the Chicago 2016 Olympic Bid Committee.



10:30 AM

Lloyd's Open House

Lloyd's Open House is scheduled to follow the General Session.

  • Representatives from 14 Lloyd’s Syndicates
  • Market finding assistance for all types of programs including small and start up programs
  • Information about the London Marketplace and becoming a coverholder

***In order to make the most of this session, we’ve changed the format to organize participating Lloyd’s syndicate underwriters by line of business with Lloyd’s America and Tysers staff on hand to help make introductions and navigate the room.


4:00 PM

The Impact of Data on Program Submissions
Ken Robinette, Arrowhead General Insurance Agency
Jim Danbrowney, Hudson Insurance Group
Paul Mihulka, Zurich
Kirk Conrad, BMS Re US

Advances in technology and data collection have fundamentally changed carrier expectation for program submissions.
What has not changed is the fact that an effective submission needs to demonstrate how a program will generate
underwriting profit for your carrier partner.

This panel of program experts will address key elements of a successful program submission that include:

  • Organizing your data to prove profitability
  • Knowing what evidence to bring to the submission table
  • Carrier data expectations and factors that determine acceptance
  • What data every program administrator should be collecting and how to get started if you are not doing so now



8:30 AM

General Session Presentation: The Evolution of Program Distribution

Tony Campisi, Glatfelter Insurance Group [Moderator]
Matthew Sternat, Conning
Kathleen Zortman, QBE
Yiana Stavrakis, Specialty Program Group
Christopher Pesce, Maritime Program Group

Are program administrators prepared to evolve along with significant pressures impacting traditional insurance distribution models?

This panel presentation will examine recent research from Conning Inc. on the factors influencing distribution and how this could affect Program Administration. Hear the perspectives of your program peers about what product distribution looks like for the future of their businesses.

View the future of your program distribution through the lens of this research and shared experience from other program business professionals.


10:30 AM

Launching a Lloyd’s Program
Mike Zimmerman, Proper Insurance
Rodney Smith, Lloyd's America

As a follow up to the Lloyd's Open House, this workshop is designed to provide insight into the mechanics of becoming a Lloyd’s Coverholder and the program business opportunities that may not be available in the standard markets.

Lloyd's is the largest binding market in the US, writing over $6.7B in premium in the US through the Coverholder distribution platform in 2017. Participants will learn about the scope, trends and appetites of Lloyd's Syndicates and the support available to access the Lloyd's market place for new and existing programs.

The workshop will feature an interview of a TMPAA member who recently developed a program, to share their experience about the Coverholder process.

Attendees can expect to:

  • Receive details on the lines of business written by Lloyd's Markets
  • Learn about expected growth trends in the US market
  • Share in the experience of a fellow TMPAA member as they discuss joining Lloyd’s as a Coverholder
  • Be connected with support to navigate the Coverholder process and access Lloyd's for their program business

10:30 AM

Best Practice Guidelines for your Agency Self Audit
Heidi Strommen, President, ProHost USA – Past TM President
George Tsui, President, Goyoto Consulting

A committee of your program peers recently updated and enhanced the Best Practice standards that are applied to agencies seeking the TMPAA Best Practice Designation. The evaluation tool, however, can also be an important resource to conduct a Best Practice Self Audit of your program operation.

Join one of our best practice evaluators and a program administrator who has gone through the best practice process for this workshop that will examine current best practice standards, and answer questions about the criteria you can use for an internal self-audit, the results of which can be applied to your strategic planning process.

The TM Best Practice evaluation tool will be distributed to all attendees.