Program Administrator Town Hall: The critical impact of effective claim handling on the success of your business
John Colis – President, Euclid Insurance Services, Inc. [Moderator]
Mark Aussicker – Chief Claims Officer, Norman Spencer Agency [PA using a TPA]
Steve McConaghy – President, Glatfelter Claims Management [In-house claims]
Robert Thompson –Vice President, World Wide Specialty Programs [Carrier claim handling]
Whether you handle your claims in-house, use a TPA, or rely on your carriers claims processing, managing this process in an effective way can make or break your business. Hear from a panel of your Program Administrator peers about the pros and cons of how they have organized this process and the critical components of managing each process effectively. You can expect to hear discussions regarding:
- Ownership and control of your loss data
- Selecting a TPA
- Effective partnerships and expectations with your Carrier/TPA
- Reserving losses/setting IBNR
- Advantages and disadvantages of all three models
- Compensation models for handling claims in house
- Post termination rights and obligations
Come prepared with questions or to share information about your own claims process.
INDUSTRTY SPEAKER: Vincent Tizzio, President & CEO, Navigators Management Company
The Challenge of Climate Change and CAT Events for the Insurance Industry
Andrew Siffert – Vice President and Senior Meteorologist, BMS
Jack Hickey – Senior Vice President – Risk Advisory, BMS
Rom Braga – CEO, BMS Capital Advisory
There is little debate that the recent trend of weather events indicates that our global climate is changing, and no industry will experience greater impact by the long-term consequences posed by this phenomenon than insurance. It is also true that the insurance industry could play a key role in managing climate risk and encourage implementation of disaster resilient strategies.
Come listen to BMS Senior Meteorologist, Andrew Siffert, describe the current and future impact of climate change on the insurance industry and a panel of his BMS colleagues discuss how the (re)insurance market is reacting to the CAT events in 2017- i.e. market shifts, market impact, and capital market reaction.
11:45 AM-1:30 PM
Women's Networking Lunch - Key Qualities and Resources for Women Business Owners: The Insurance Industry and Beyond
Join us for an energetic and informative lunch featuring three topics presented by Target Markets member Live Oak Bank.
Erin Andrew is a frequent keynote speaker and longtime advocate of Women Owned Business. Erin will provide her insights into keys qualities of a successful business owner. Erin will also provide an update on resources available for women, and an overview of an effective mentorship program.
Kelly Drouillard is an active angel investor in women owned businesses. Kelly will discuss what investors like to see in an opportunity, types of investments, how to begin angel investing, and how to approach the angels for funding.
Dawn Thompson is a true insider in Washington, DC. Dawn will provide an update on Capitol Hill issues and the SBA, now led by Linda McMahon.
The Ransomware of Things
Emy R. Donavan – Global Head, Cyber and Tech PI, Allianz Global Corporate & Specialty
Imagine yourself being locked out of your hotel room or stranded in your car on a highway or having your TV display a ransom demand instead of your favorite show. Those scenarios are not fiction anymore. Internet of Things and Ransomware, two concepts which only 10 years ago were virtually unknown to the public, are now in rapid development and on converging paths.
Learn more about the cyber vulnerabilities for your business and how this will impact the coverage you provide as part of your program offerings.
8:00 AM GENERAL SESSION
INDUSTRY SPEAKER: Dr. Robert P. Hartwig - P&C Industry Update, Trumponomics and more
WTH is Blockchain?
Truman Esmond – AAIS
In more and more conversations, folks are talking about blockchain – distributed ledgers, cryptocurrencies, blockchain consortia, platforms, startups, pilot projects and more. In the news, states are introducing blockchain bills for government data and regulatory services. Some experts have already declared that blockchain will be more important than the Internet to business – our companies, partners and policyholders. What does this all mean for Program Administrators? Where do you start? Should you be scared or excited? Begin to make sense of it and learn how to pursue your next steps in taking advantage of this increasingly proven technology and a business case that will become the new normal – be excited!
Recruitment Strategies, Onboarding and Assimilation
Amy Bolton – ReSource Pro
Creating positive experiences for an employee on their journey within your organization is critical for ensuring success for your customers. Our relationship with people begins in the most unexpected ways, either through job postings, social media or other shared forums. Once those relationships are established, there is an expectation from today’s talent market that an organization will deliver on the messages that they originally connect to. Creating a responsive, thorough and meaningful path for an employee to follow is the first step to building a strong, loyal workforce. Learn more about what it takes to create an engaging and rewarding journey for your employees through talent attraction, onboarding and stellar development.
11:00 AM-12:00 PM
The Financial State of the P&C Market and your Program Carrier Partner
David Paul – ALIRT Insurance Research
David Paul, a principal at ALIRT Insurance Research, will speak broadly on the financial state of the P&C market with a particular focus on the performance of statutory composite results in the specialty commercial lines sectors. This discussion will address, among other things, the state of the underwriting cycle and where insurance pricing may be headed in the near and intermediate term.
Additionally, this presentation will address the financial challenges that a number of insurance companies have faced in the program market and how paying closer attention to the underlying financial results of your insurance carrier partners can provide early warning signs of a potential change in the program relationship.
11:00 AM-12:00 PM
The Expanding Distribution Potential of Insurance Agency Networks
Kelly Drouillard – Live Oak Bank
Andrew Caldwell – Smart Choice Agents Program
Neal Stanley – Palmetto Advisors
Insurance Agency Networks are increasing growth opportunities across the industry. Partnerships between program administrators and networks result in efficient and expedited access to independent retail agents. This panel of agency network experts will discuss:
- How to best leverage your program and member retail agencies,
- Matching products and qualified agents for distribution,
- Working with networks to collaboratively target niche classes of business
- Training and promotional opportunities
- Technology interface potential